Terms & Conditions

1. Acceptance of Terms

By registering an account and using Cleobetra Casino at cleobetracasino-canada.com, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, do not use our services. We reserve the right to update these terms and will notify registered players of significant changes by email.

2. Eligibility

You must meet all of the following criteria to register and play:

• You are at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher)
• You are not a resident of a restricted jurisdiction where online gambling is prohibited
• You are not a current employee, contractor, or immediate family member of Cleobetra Casino
• You have not previously been self-excluded from our platform
• You are registering one account only — multiple accounts per person, household, or IP address are prohibited

3. Account Registration

When registering, you must provide accurate and complete information including your real name, date of birth, and valid email address. You are responsible for maintaining the confidentiality of your account credentials. We may request identity verification (KYC) documents at any time. Providing false information during registration or KYC may result in immediate account termination and forfeiture of any balances.

4. Deposits and Withdrawals

Minimum deposit is $20 CAD. Minimum withdrawal is $20 CAD. We process withdrawal requests promptly — Interac e-Transfer withdrawals typically complete within 1–4 hours. We reserve the right to request identity verification before processing withdrawals, particularly for first-time cashouts or high-value transactions. Withdrawals may be delayed pending KYC review or fraud checks. We do not charge withdrawal fees; however, your payment provider may apply their own charges.

5. Bonuses and Promotions

All bonuses are subject to wagering requirements before withdrawal. The standard wagering requirement on our welcome bonus is 30x the bonus amount. Bonus funds are separate from real money deposits and must be wagered through before withdrawal. Slots contribute 100% toward wagering; live casino contributes 10%. We reserve the right to withdraw, modify, or cancel bonus offers at any time. Only one welcome bonus per player, household, or IP address. Abuse of bonus terms — including match betting, arbitrage, or systematic exploitation — may result in bonus cancellation and account review.

6. Prohibited Activities

The following activities are prohibited and may result in account suspension or termination:

• Creating multiple accounts (duplicate accounts)
• Using software, bots, or automated tools to play games
• Colluding with other players or exploiting software bugs
• Attempting to launder money through the casino
• Providing fraudulent or forged identity documents
• Chargeback fraud on deposits
• Any form of bonus abuse including matched betting on casino bonuses

7. Game Rules and Fairness

All games at Cleobetra Casino use certified Random Number Generator (RNG) technology, independently audited for fairness. In the event of a technical malfunction or error during a game, all related bets and payouts may be voided. We are not liable for interrupted sessions due to internet connection failures on your side. Game outcomes are determined at the moment of play — subsequent connection issues do not alter results already determined by the RNG.

8. Responsible Gaming

We are committed to responsible gambling. Players can set deposit limits, session time limits, loss limits, and self-exclusion periods via Account Settings → Responsible Gaming. Self-exclusion is immediate and cross-platform. We participate in responsible gambling initiatives and display provincial helpline numbers for Canadian players. If you feel your gambling is becoming problematic, please use our self-exclusion tools and contact a support organization in your province.

9. Intellectual Property

All content on this website — including software, design, graphics, text, and trademarks — is owned by or licensed to Cleobetra Casino. You may not reproduce, distribute, or create derivative works from our content without written permission. Game software and content belong to the respective game providers (NetEnt, Microgaming, Play'n GO, etc.) and their terms apply to game use.

10. Limitation of Liability

To the maximum extent permitted by law, Cleobetra Casino is not liable for indirect, incidental, or consequential damages arising from your use of our services. We are not responsible for losses arising from technical failures beyond our reasonable control. Our total liability to you for any claim is limited to the amount you deposited in the 30 days preceding the claim.

11. Governing Law

These Terms are governed by the laws of Curaçao under which our operating licence is issued. Disputes not resolved through our internal complaints process may be referred to the Curaçao eGaming regulatory authority.

12. Contact

For questions about these Terms, contact us via live chat available 24/7 on our site, or through the Help section at cleobetracasino-canada.com.