Privacy Policy

1. Who We Are

Cleobetra Casino operates at cleobetracasino-canada.com. We are the data controller responsible for your personal information collected through this website. Our operations are conducted under a Curaçao eGaming licence (reference 8048/JAZ). This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data.

2. Data We Collect

We collect the following categories of personal data:

• Account data: Email address, username, password (hashed), date of birth, province of residence
• Identity verification (KYC): Government-issued photo ID, proof of address documents (collected when you initiate a withdrawal)
• Financial data: Deposit and withdrawal transaction records, payment method identifiers (we do not store full card numbers)
• Gameplay data: Game session history, wagering records, bonus activity
• Technical data: IP address, browser type, device identifiers, cookies and session tokens
• Communication data: Support chat transcripts and emails

3. Why We Collect Your Data

We process your personal data for the following purposes:

• To provide and operate our casino services under our licence obligations
• To verify your identity and age (18+ compliance — legal requirement)
• To process deposits, withdrawals, and bonus activations
• To detect and prevent fraud, money laundering, and problem gambling
• To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• To send transactional communications (deposit confirmations, withdrawal notifications)
• To send promotional communications (with your consent, withdrawable at any time)
• To improve our services through analytics

4. Legal Basis for Processing

Our legal bases for processing your data under applicable privacy law are: (a) Contract performance — processing necessary to provide the services you registered for; (b) Legal obligation — KYC, AML, age verification, and licence compliance requirements; (c) Legitimate interests — fraud prevention, security, and service improvement; (d) Consent — for marketing communications, which you may withdraw at any time.

5. Data Sharing

We share your data with third parties only where necessary:

• Payment processors: To process deposits and withdrawals (Interac, card networks, crypto processors)
• Identity verification providers: To fulfil KYC obligations under our licence
• Game software providers: Game session data is shared with providers to operate their software (e.g., NetEnt, Microgaming)
• Regulatory authorities: As required by our Curaçao licence or applicable law
• Analytics providers: Aggregated, anonymised traffic and performance data only

We do not sell your personal data to third parties for marketing purposes.

6. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse site usage. Essential cookies are required for the site to function — they cannot be disabled. Analytics and marketing cookies are optional and can be controlled via your browser settings. A full cookie list is available on request via our support team.

7. Data Retention

We retain account and transaction data for a minimum of 5 years after account closure to comply with AML regulations and our licence obligations. KYC documents are retained for 5 years after the last transaction. Support communications are retained for 3 years. You may request deletion of non-required data after this period via the contact details below.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion (subject to legal retention requirements)
• Right to restrict processing — limit how we use your data
• Right to data portability — receive your data in a machine-readable format
• Right to withdraw consent — for marketing communications at any time

To exercise any of these rights, contact us via live chat or email at the address in our Help section. We respond to data requests within 30 days.

9. Security

We protect your data using 256-bit SSL encryption for all data transmissions, encrypted storage for sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, and regular security audits. No internet transmission is 100% secure, but we apply industry-standard best practices across our infrastructure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to registered players via email. The date of the most recent update is shown at the top of this page. Continued use of our services after a policy update constitutes acceptance of the revised terms.

11. Contact

For privacy-related queries, data access requests, or concerns: contact our support team via live chat (available 24/7) or email via the Help section at cleobetracasino-canada.com. We aim to respond to all privacy-related enquiries within 5 business days.